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College support

Technology support may be requested for the following situations by personnel in Â鶹´«Ã½ College of Arts and Sciences departments, service offices and labs.

• College computer lab reservations
• College or department controlled or funded classroom and conference room technology
• Computer lab problems
• Computer virus and malware removal
• Desktop and laptop problems
• Erasing and setting up used desktops and laptops
• File server setup, administration and support
• Hardware installations, upgrades and repairs (computers, printers, copiers and audio visual equipment)
• Instructional technology equipment
• Internal-external grant consultation
• Laptop video adapter checkout (1019 Brown Hall, 3394 Rood Hall and 4216 Dunbar Hall)
• Limited equipment checkout (department specific and location specific)
• Network data jack planning and installation
• Network jack or connection issues
• Planning, creating specifications and price quoting for new technology equipment (desktops, laptops, printers, network copiers and audio visual equipment)
• Secure erasing and disposal of old used equipment
• Setup for local printers, network printers or network copiers
• Setup for new desktops and laptops
• Software application installations
• Technology proposals assistance (college, department or grant)

University support

Contact the IT Help Desk at (269) 387-4357 (select option 1) for:

• Bronco NetID accounts and passwords
• Issues with Â鶹´«Ã½ enterprise application (e.g., Kronos, Cognos, Banner, WebNow, Perceptive Content, Webmail, GLOW) beyond the local computer such as login, access rights, server down or how to use
• General purpose classroom technology cart issues (registrar-controlled rooms)
• How to use any given software application after installation or login
• Telephone setup, moves and issues