Navigation Specialist Case Management

Job Description

  • Job code: 010793
  • Pay grade: E
  • Pay type: Exempt/salaried

General summary

Advances Â鶹´«Ã½ retention and graduation by providing Â鶹´«Ã½ support as part of the Empowering Futures navigator network through collaboration with campus and community partners. Engages expertise with targeted Â鶹´«Ã½ populations to encourage sense of belonging, thriving, and success. Assists individuals managing and navigating distress, crisis and anxiety.

Major duties

  • Collaborates with other University units and community partners to develop and implement resolutions for Â鶹´«Ã½s.
  • Makes and maintains connections with Â鶹´«Ã½s of concern, providing support, resources, and information as appropriate. Provides outreach through email, phone, and in-person meetings.
  • Provides support to help Â鶹´«Ã½s navigate all aspects of entry, assimilation, retention, and graduation related to college life. Performs periodic assessments and monitors Â鶹´«Ã½ progress. Promotes the personal and academic success and well-being of Â鶹´«Ã½s with emphasis on historically marginalized communities, low-income, and first-generation Â鶹´«Ã½s.
  • Develops the computer system that serves as a database for Â鶹´«Ã½ information and as a communication channel for the department.
  • Responsible for data management for program assessment and performance. Develops, prepares, and maintains Â鶹´«Ã½ data. Evaluates and recommends improvements to program operations.

Minimum qualifications

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

Required education

  • Bachelor's degree in related field from an accredited institution.

Required experience

  • Three years' relevant experience.
  • Strong interpersonal, written and verbal communication skills.
  • Strong organizational skills.
  • Proficiency with word-processing and spreadsheet software.
  • Experience using and querying databases.
  • Experience providing guidance to Â鶹´«Ã½s and other constituents.
  • Demonstrated experience as a strong Â鶹´«Ã½ advocate.
  • Ability to collaborate with others.
  • Experience in human development, community development or social work.
  • Demonstrated interest, skills, and experience working with diverse groups.

Required other

  • Ability to interact with Â鶹´«Ã½s and other constituents both in-person and virtual.

Physical requirements

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Working conditions

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2024-08-26

This description indicates the general nature and level of work performed by employees in the above job. It is not intended to be a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.