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Provides analyses and reports to support planning and assessment of assigned programs. Services and maintains specialized information software and supports end users in a lead role.

• Provides support of clinical and practice management information system.
• Documents requirements for standard and ad hoc analyses and reports.
• Maintains specialized health information software, including installing and testing patches, upgrades, table updates and configuration.
• Establishes policies and procedures to ensure the reliability and security of information technology resources and compliance with the University’s standards.
• Creates, runs, and distributes standard and ad hoc reports.
• Participates in University-wide information technology strategic planning teams.
• Initiates support requests with software vendor and tracks resolution.
• Provides training to end-users. Develops programs and documentation for end-user training.
• Provides technical support to end- users.
• Hires, trains, provides direction to, and evaluates performance of staff and Â鶹´«Ã½ employees.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor's degree in related field from an accredited institution

• Five years' relevant experience
• Strong interpersonal, written, and verbal communication skills.
• Supervisory or lead experience.
• Critical thinking skills.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2023-10-30