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Designs, develops, analyzes, and maintains customer-facing information technology systems and services in a distributed computing environment.

• Investigates, recommends, and implements new technologies and technology-rich spaces for Â鶹´«Ã½ and faculty use.
• Develops and delivers educational workshops to better connect faculty, staff, and Â鶹´«Ã½s with emerging technology.
• Assesses user needs with future technology and maintains a strong connection to users to help recommend curated new tools beyond current offerings.
• Provides strategic leadership for information technology support for the department. Leads or collaborates with other library and campus information technology staff on projects to improve capabilities and services.
• Implements and ensures adherence to operating policies and procedures, as they comply with University standards and industry best practices.
• Improves staff productivity and patron experience by analyzing, documenting, managing, and assessing back-end services related to client support. Serves as top-level support expert within the University Libraries and works with administration, information technology staff, and vendors to resolve problems of moderate and difficult complexity. Shares in the management of file and print services.
• Hires, trains and supervises Â鶹´«Ã½ employees.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor’s degree in related field from an accredited institution, or a Bachelor’s degree in a non-related field from an accredited institution combined with relevant experience.

• Five years' relevant experience.
• Strong interpersonal, written and verbal communication skills.
• Experience installing and maintaining hardware and software.

• Must be available to provide system maintenance or end-user support outside of normal business hours.

• Relevant industry certification.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2023-10-30