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Provides higher-level processing functions to support regulatory review and team lead responsibilities. Conducts Â鶹´«Ã½ need analysis and provides financial aid counseling.

• Advises and counsels Â鶹´«Ã½s, parents, and prospective Â鶹´«Ã½s experiencing immediate emergencies that threaten financial obligations and offers alternative solutions.
• Advises on University policy and procedures affecting billing accounts, disbursement, or repayment of financial aid. Provides counseling to Â鶹´«Ã½s regarding account balances and payment options utilizing budget and debt management techniques.
• Conducts advanced-level regulatory review. Reviews over-award and disbursement error reports, including quality control processes. Leads policy and procedure work groups to support policy and procedure manual updates. May assist in the development and implementation of training practices.
• Advises on federal, state, and institutional financial aid regulations and guidelines. Implements proper awarding, disbursement, and billing of financial aid. Understands institution information systems and federal government-supported systems.
• Functions as a team member of enrollment management. Works closely with other campus departments and special departments for extensive programming.
• Collaborates with other departments to create and deliver outreach activities through workshops, presentations, and special events, on and off-campus about financial aid-related concepts. Assists in developing and revising financial aid information materials.
• Oversees higher education financial aid software processing and uses professional judgment related to system navigation and use.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor’s degree in a related field from an accredited institution.

• Three years’ relevant experience.
• Strong interpersonal, written and verbal communication skills.
• Public speaking experience.
• Familiarity with state and federal regulations pertaining to financial aid programs.
• Ability to apply analytical and problem-solving skills to a wide variety of financial situations.
• Advanced office software skills, including word-processing and spreadsheets.
• Proficiency using and querying databases.
• Solid teamwork skills.
• Customer service skills.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2024-01-05