Â鶹´«Ã½

Oversees and manages revenue collection activities for the University.

• Directs and supervises operations and activities related to account billing, system charges, proof of debt, subsequent pre-collection, and collection efforts of University departments including receivables, loans, and payment plans.
• Develops and implements payment policies. Ensures University compliance with all state, and federal laws and regulations. Analyzes and authorizes exceptions to payment policies. Reviews tuition and hardship appeals.
• Prepare documents for litigation, and represents the University at litigation proceedings.
• Leads and supervises functional testing, development, implementation, and modification to pre-collect/collection processes, and related interfaces with the University and third-party systems.
• Oversees and responds to incoming emails, phone, and walk-in requests from Â鶹´«Ã½s, parents, retirees, various university departments, and third parties on a variety of issues. Ensures office and phone system is staffed appropriately and that calls and inquiries receive optimum customer service. Monitors and assists in resolving system issues needed.
• Prepares a variety of financial/accounting reports and analyses. Investigates and verifies financial status and prepares special payment agreements and arrangements for delinquent accounts. Processes tuition discount payments and instructor award payments.
• Hires, trains, evaluates, and supervises staff and Â鶹´«Ã½ employees. Ensures University objectives are met in the pre-collections/collections area for Â鶹´«Ã½s, business, employee, and retiree accounts.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor's degree in related field from an accredited institution.

• Three years' relevant experience.
• Professional accounting or financial experience in one or more of the following areas: accounts receivable, accounts payable/disbursements, cashiering, collections, and customer service.
• Spreadsheet proficiency and accounting systems experience.
• Supervisory experience or experience providing guidance to Â鶹´«Ã½s or other employees.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2023-11-21