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Maintains information technology systems resources for a large department in a distributed computing environment.

• Installs, configures, tests and debugs information technology systems including hardware, software, databases and peripherals.
• Maintains all system documentation.
• Establishes policies and procedures to ensure the reliability and security of the department's information technology resources and compliance with the University's standards.
• Provides training to end users or develops programs or documentation for end-user training. Provides technical support to end-users.
• Recommends new hardware or software to support the department's programs and activities.
• Writes programming code to provide reports and analyses for end-users.
• Participates in University-wide information technology strategic planning teams.
• May hire, train and evaluate performance of staff or Â鶹´«Ã½ employees.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor's degree in related field from an accredited institution.

• Five years' relevant experience.
• Experience installing and maintaining hardware and software.
• Experience maintaining system documentation.
• Strong interpersonal, written and verbal communication skills.
• Programming experience.

• Applicable industry certification or relevant experience.
• Must be available to provide system maintenance or end-user support outside of normal business hours.

Light work with some physical demands such as continuously lifting or moving materials less than 25 pounds, but rarely more than 25 to 50 pounds.

Work is generally performed in a well-lit, temperature-controlled environment with minimal exposure to the outdoors or any number of elements.

Revised: 2023-09-21