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Supervises computer operations, production support and scanning services, providing reliable support to the University’s information technology environment.

• Plans, schedules, implements and oversees production operations in a multi-platform computing environment.
• Establishes and maintains operating standards and policies.
• Reviews and approves procedures for back-up and restore, scanning and automated monitoring processes.
• Hires, trains and evaluates performance of staff and Â鶹´«Ã½ employees.
• Oversees monitoring of access and security systems.
• Provides on-call problem-solving support to server operations.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor’s degree in a related field from an accredited institution, or Bachelor’s degree in a non-related field from an accredited institution, combined with relevant experience.

• Five years’ relevant experience.
• Supervisory or lead experience.
• Experience documenting policies or procedures.

• Must be available to provide system maintenance or end-user support outside of normal business hours.

• Relevant industry certification.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2019-03-27